Delivery and Returns

Delivery

We aim to dispatch all orders within 1-10 working days for delivery within 2-14 working days. Many of the product lines we carry are made to order and in these cases, dispatch and delivery times will vary accordingly, although these items will generally be dispatched within 14 working days for delivery between 15 – 20 working days.

Shipping is available to residential addresses within in the UK and throughout Europe. After a customer has placed their first order, subsequent deliveries can be made to business addresses and places of work within the UK. We are unable to extend this to business address outside of the UK at this time.

Split delivery

Wherever possible, we will deliver all items from a customer order at the same time, within the same package. On occasions where orders contain items ready for immediate dispatch alongside items made to order, we will split the delivery of the order at no extra postage costs, to enable customers to receive your items within the fastest time possible. On theses occasions, the customer will receive email notification with advice to this effect.

Can I specify where goods are left if there is no one in?

Yes. We will pass your instructions on to the courier. Please note, however, that if you request such a delivery then you are taking responsibility for the goods once they have left the charge of the courier.

Shipping Costs

£4.99 flat rate shipping to mainland UK, Europe and Ireland.

Why do you charge for delivery?

When ‘free delivery’ is offered by retailers, the cost of the delivery has often been added within their product prices. Dogista aims for a more transparent approach. We do not add the cost of customs and duties into our sale prices and in fact, we also subsidize a percentage of the total shipping costs to customers. We want our product ranges to be accessible to all with affordable associated shipping costs.

How can I check the status of my order?

When you place an order with us, we send you an email, confirming receipt of your order. Then, when it has been dispatched, we will send you a second email, advising you of the anticipated delivery date. Wherever possible, we will include a link in this email that allows you to track your order’s progress.

Can I modify my order after it has been placed?

Yes. All orders can be modified pending dispatch by contacting Dogista. Once an order has been dispatched, any modification to the order will be the responsibility of the customer to return/re-order the correct items and postage costs pertaining to the order will be the responsibility of the customer.

I have made more than one order on the same day – can you group them all into one parcel so that I only pay one delivery charge?

Yes. Any subsequent orders to an original order will be consolidated into one parcel delivery, assuming all items ordered are available for dispatch.

Returns

All our packages contain a returns advice note and return address to use when you send items back.

Please include the returns slip from your delivery note in the parcel you are returning; without it, we may not be able to process your refund.

The refund will appear on your statement within 7 working days of the goods being received.

Please note: the parcel and its contents are the responsibility of the customer until they are received by Dogista. We recommend that you use a registered postal service and retain proof of postage when returning items. Dogista cannot be held responsible for returned goods being lost or damaged in transit. Please ensure any product being returned is well packaged and, where possible, using the original packaging the products were received in, to avoid any damage during transportation back to us.

Refunds

If you have paid by credit or debit card, we will refund the balance to the card originally used.

You have 28 days in which to return any items.

Dogista will refund and/or exchange any item(s), provided that they remain in their original condition prior to their return. This means the item(s) cannot be damaged, soiled, washed, altered or worn and that any labels or tags are still intact.

Please note that Dogista reserves the right to refuse a refund on any item returned that does not meet any of the above terms.

Exchanges

If you return a faulty or damaged item, we will do our best to source a replacement from the supplier and order you a replacement. Should a customer change their mind regarding an item purchased, it can be returned to Dogista for an exchange assuming the product item is in its original condition. This means the item(s) cannot be damaged, soiled, washed, altered or worn and that any labels or tags are still intact. To exchange an item, the customer should contact Dogista within 48hrs of receiving the item.

I have received a faulty or damaged item.

All our products are individually checked and carefully hand packed for customer delivery by our own in-house team, however, should a product arrive faulty/damaged, please contact the Dogista team within 48 hours and we will organise a return and exchange at no extra cost to the customer.

I have received an incorrect item

If you have received an incorrect item in your order, please contact the Dogista team and we will organise a return and exchange at no extra cost to the customer.

Non-returnable items

Items that do not fall within the refund category will be clearly marked on the website. We are unable to offer exchanges or refunds on items that have been made to customer order or on our health and wellbeing products.

Dogista Returns Address

Dogista Ltd. Returns Department : 2 Ver Road : Redbourn : Hertfordshire : AL3 4QW

Contact Us

Email: TeamDogista@Dogista.eu

Telephone: 07861-724832

Write: Dogista Ltd.: Customer Care Department : 2 Church Road : Bow Brickhill : Milton Keynes : MK17 9LD

What are the payment options at Dogista?

You can use any of the following cards:
Credit cards: VISA and MasterCard
Debit cards with a VISA or MasterCard logo
Solo/Maestro (UK only)
American Express